On average, we need between 24-48 hours to process your order and transport it to our carrier's sorting facility. Once your order has been processed by our shipping department, we are unable to make any changes (including to the address).
We only ship to the address you provided during checkout. If you have any questions, please email us.

We offer a 100% money back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us and receive a full refund. You must return the product at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include all names and order numbers on returned packages.Please note: If your package is in transit, you will have to wait for it to arrive and ship it back before you can receive a refund.

You can cancel your order without incurring any costs! You must cancel your order before it is shipped.

If you have entered an incorrect address, please wait for the order confirmation email. Once you have verified that the address provided is incorrect, please notify us by email at blazenka.cakalin@gmx.ch If the address provided is incorrect, we can change it within 24 hours. After the 24 hours have passed, no refund will be given.

Of course! We are here for you! Please send us an email to blazenka.cakalin@gmx.ch and we will be happy to help you.

We receive a large volume of emails. If you would like a quick response, please include your order number and describe the problem in detail, thank you.